Shipping policy
Order Processing
All orders are processed and dispatched within 3 business days of being placed. Orders placed on weekends or public holidays will begin processing the next business day.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Delivery Times
Once dispatched, orders are delivered via Australia Post or a trusted courier partner and typically arrive within 7–10 business days, depending on your location.
Please note that delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays may occur due to high demand, public holidays, or circumstances beyond our control (e.g. weather events or courier disruptions).
Total Estimated Delivery Time
- Processing: 3 business days
- Shipping: 7–10 business days
- Total: Approximately 10–13 business days from order date
Shipping Costs
Flat rate $9.95 AU wide, incl. GST.
Order Tracking
Once your order has shipped, you'll receive an email with a tracking number so you can follow your parcel's journey to your door.
Remote & Regional Areas
Delivery to remote or regional areas may take longer than the estimated timeframe above.
Incorrect Shipping Details
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us as soon as possible at hello@thehappylot.com and we'll do our best to update it before dispatch.
Lost or Delayed Parcels
If your order hasn't arrived within the estimated timeframe, please contact us at hello@thehappylot.com and we'll investigate with the carrier on your behalf.
Questions
For any shipping-related questions, reach out to us at hello@thehappylot.com.